CASE STUDIES

Case Studies

Global Literature Surveillance Project

Our Approach Transition and Onboarding Initial Team and ETLQ Team: Deployment of an Empowered Training, Learning & Quality (ETLQ) team which comprised some of our ...
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Handling Unexpected High Call Volumes
Case Studies

Handling Unexpected High Call Volumes

Handling Unexpected High Call Volumes Overview: Crisis management is the process that deals with disruptive and unexpected events, identification of potential threats to an organization ...
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